Cancellation of your order can be placed if My Sex Toy Hub is notified immediately before order is marked as shipped. Once order has been shipped you will not be able to cancel your order! For orders cancelled prior to shipping please allow upto 3-5 business days for your full refund.

Returns & Exchanges:

We stand behind all our products, and if you are dissatisfied with any item, it may be returned unopened and unused within 21 days of receipt for a in-store credit, refund or exchange depending on your location. (See below for more details) Always check for defects immediatly upon opening!

In-Store Credits:

If you receive an in-store credit on your purchase or for another reason your in-store credit will expire 30 days after being issued! To ensure you do not loose your in-store credit please use this within 30 days of its issuance.


Please review the following information to see if your product is eligible for return:

Vibrators cannot be returned unless they are defective.

All defective items may be returned unused, within 14 days of delivery receipt for a in-store credit, exchange, refund or replacement if you reside within the United States.

All defective items may be returned unused, within 21 days of delivery receipt for a in-store credit, exchange, refund or replacement if you reside outside the United States.

If your item is sealed in a clear wrapping were the item is visible, and the sealed wrapping has been opened. Your item may not be credited, exchanged, refunded, or replaced.

All items purchased through in-store credit, exchange, refund, or replacement will not be eligible for another in-store credit, exchange, refund, or replacement.

For hygienic reasons, we cannot accept non-defective exchanges on items that have been opened.

Shipping charges will only be refunded in cases where our error caused the return or the item is defective.

Only products bought at mysextoyhub.com can be returned to My Sex Toy Hub. If you are dissatisfied with an item you purchased elsewhere, please return it to the place where you bought it.


To return a product to My Sex Toy Hub :

Pre-authorization is required for all returns and exchanges. No item can be returned without a Return Merchandise Authorization (RMA) number.

To get an RMA number, please contact us at adnmodelapply@gmail.com.

Please provide your proof of purchase.

Then, repack the product with the packing slip in its original packaging. Please include your RMA number in the shipping address. Then, ship your defective product to:

My Sex Toy Hub
RMA # (the RMA number you’ve received from Customer Service)
1637 W 35TH ST 3F

For your security, please return your product with an insured carrier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt. My Sex Toy Hub is not responsible for items damaged or lost in transit.

The customer is responsible for the cost of returning a product to My Sex Toy Hub. If we determine that the product is defective, we will cover the cost of shipping a new product.

Unfortunately, we cannot reimburse international returns.

Once we’ve received your product, we’ll undergo testing to determine if it’s defective. Please note, this process can take up to 72 hours from the time the product is received.



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